Shipping & Returns
Shipping Info
- All orders are shipped via Canada Post, FedEx or a trusted carrier depending on your location
- Orders are typically packed and shipped within 2-4 business days
- Once shipped, you’ll receive a tracking number via email
- Kiss & Tell is not responsible for delayed, lost or stolen packages — please contact the carrier directly if an issue arises
Pro Tip: Double check your shipping info before placing your order. We ship fast!
International Shipping
- Shipping rates vary by location and are calculated at checkout
- International orders may be subject to customs duties or taxes (we are not responsible for those)
- Shipping times vary based on destination and customs processing
- We recommend selecting a tracked shipping option at checkout to avoid issues
Need help with your international order? Just reach out and we’ll be happy to assist!
Returns & Exchanges
Due to the nature of our products, we are unable to accept returns or exchanges for hygiene and safety reasons. Each order is handmade with care, and we thank you for understanding our commitment to product safety and quality.
Damaged or Incorrect Orders
If something’s not quite right with your order, we’ll fix it! Please email us at info@officialkissandtell.com within 3 days of delivery with:
- Your order number
- Clear photos of the issue
We’ll work with you to offer a replacement or store credit where appropriate.
Cancellations
Need to cancel? No problem — if we haven’t processed it yet.
- Email info@officialkissandtell.com ASAP with your order number
- Once an order has been packed or shipped, it can no longer be cancelled.